Effective Date: October 2023

Returns & Refunds

At CozyPuppies, your satisfaction is our priority. Please review our policy below before requesting a return.

Return Eligibility

We want you and your cozy pup to be completely satisfied. Please review our simple criteria for standard returns and exchanges to ensure a smooth, worry-free process.

  • Return Period: All eligible items must be postmarked within [Return Period] days of the initial delivery date.
  • Product Condition: Items must remain in [Product Condition]—unwashed, unused, and free from any signs of wear or pet hair.
  • Original Packaging: Please return items in their [Original Packaging] with all product tags and labels securely attached.
  • Proof of Purchase: Ensure a valid order receipt or gift invoice is provided as your verified [Proof of Purchase].
  • Other Requirements: Note that clearance items, custom-monogrammed pieces, and gift cards are subject to [Other Requirements] and cannot be returned.

Non-Returnable Items

To guarantee safe, sanitary, and pristine products for all our fuzzy friends, the following items may not be eligible for return or exchange under any circumstances:

  • Personalized or custom embroidered blankets & garments
  • Opened treats, dietary supplements, and chew toys
  • Used bedding or items showing trace signs of puppy fur
  • Clearance or seasonal sale merchandise

If you believe your item was damaged during shipment or has a manufacturing defect, please contact our Cozy Support team within 48 hours of delivery to initiate an assisted replacement.

Returns & Exchanges

Return Shipping Policy

At CozyPuppies, we believe returning or exchanging an item should be as comfortable and straightforward as our products. We offer complete transparency on shipping responsibilities so you can shop with total peace of mind.

  • Size & Fit Exchanges: 100% covered by CozyPuppies. We supply a prepaid label.
  • Change of Mind Returns: Customer is responsible. A flat $9.90 return shipping fee is deducted from your refund.
  • Damaged or Wrong Items: 100% covered. We replace or refund at absolutely zero cost to you.
Visit Return Portal
A cute puppy wrapped in a warm blanket, symbolizing care and comfort.

Damaged, Defective, or Incorrect Items

We take the utmost care in wrapping and sending your cozy pup essentials, but if your package arrives damaged, defective, or contains the incorrect items, we are here to make it right immediately. Please review our simple guidelines below to initiate a prompt replacement.

  • Contact us promptly within 48 hours of delivery.
  • Provide clear photos of the damage, defect, or incorrect item received.
  • Include your order number and a brief description of the issue.
  • Our cozy care team will arrange a free replacement or complete refund.
Submit a Claim

03 / POLICY DETAILS

Refunds & Method

We want your journey to cozy puppy companionship to be completely worry-free. In the rare event that a refund is requested and approved under our transparent adoption policies, we ensure the transition is processed professionally, safely, and securely.

Processing Method & Timeline

All approved refunds are strictly issued to the original payment method used during checkout. Please allow up to [Insert Timeframe] for our team to authorize, review, and initiate the transaction back to your account.

Please note that external bank processing times are outside of our immediate control. While CozyPuppies releases your funds instantly upon confirmation, individual credit card companies, banks, and payment gateways may require an additional 5 to 10 business days to post the transaction back to your statement.

  • Secure original payment method routing
  • Instant email confirmation of refund initiation
  • Dedicated customer support for bank tracking coordination

CozyPuppies Assurance

Exchanges & Replacements

Exchanges and replacements are fully available within 30 days of receiving your order. We want to ensure your pup gets the absolute coziest fit and ultimate comfort. If a size isn't quite right or your furry friend needs a different material, we've got you covered with a seamless, hassle-free transition.

Cozy puppy sleeping happily wrapped in a warm blanket

How to Proceed

  • Ensure items are unwashed and free of puppy hair.
  • Submit your request below with order details and choose your preferred replacement.
  • Print our prepaid shipping label & drop package off at your nearest station.
  • We ship out your fresh cozy replacement the moment your return scan updates.

Check Exchange Eligibility

Order Cancellations

We understand that plans change. You may cancel your order at any time before it enters the processing phase. However, once our warehouse team has processed and prepared your shipment for dispatch, we are unable to cancel or alter the order. If your package has already shipped, you are welcome to initiate a return once it safely arrives at your home.

  • Cancel free of charge prior to final fulfillment
  • Typically processed within 1-2 hours of purchase
  • Standard returns apply after dispatch confirmation
Request Urgent Cancellation
POLICIES & ASSISTANCE

Sale Items & Contact Us

Discount & Promotional Policy

All items purchased on sale, during promotional events, or using discount codes are considered final sale. To maintain our standards of premium quality and hygiene for every puppy, we are unable to accept returns, exchanges, or issue refunds for discounted purchases unless they arrive defective or damaged. Please review your order selections carefully with comfort in mind before finalizing your checkout.

Have questions?

Our premium puppy comfort team is dedicated to providing warm, prompt assistance. Reach out to us through either touchpoint:

Contact Support

Effective Date: [Insert Date]

Returns & Refunds

At CozyPuppies, your satisfaction is our priority. Please review our policy below before requesting a return.

Read Full Policy

Return Eligibility

Please ensure your items meet these premium comfort standards before initiating a return or exchange.

  • [Return Period] Items must be initiated for return within 30 days of the delivery date.
  • [Product Condition] Products must be completely unused, unwashed, and free of pet hair.
  • [Original Packaging] All items must be in their original wrapping with safety tags intact.
  • [Proof of Purchase] A valid order confirmation number or invoice receipt is required.
  • [Other Requirements] Custom sizes, custom embroidery, and sale items are final sale.

Non-Returnable Items

To maintain high safety and hygiene standards for all puppies and families, the following items may not be eligible for return under our cozy policy:

  • Custom-embroidered blankets, personalized puppy beds, and bespoke apparel.
  • Opened packages of puppy food, dietary supplements, organic treats, or perishable goods.
  • Sanitary and grooming items (slicker brushes, toothbrushes, and puppy shampoo) once unsealed.
  • Digital training materials, e-gift vouchers, and behavioral course memberships.
  • Promotional gift bundles or clearance items designated as final sale.

SIMPLE & HASSLE-FREE

How to Request a Return

We want you and your pup to love every purchase. If something isn't quite right, our return process is designed to be as cozy and stress-free as possible.

Need help with a size exchange? Our dedicated Support Pack is always here to guide you.

01. Contact CozyPuppies

Send a quick email to our support pack or reach out via live chat to let us know you would like to initiate a return.

02. Provide Order Info

Include your original order number and the email address used to complete your purchase for instant verification.

03. Explain Reason

Provide a brief note on why the product didn’t work out. Your honest feedback helps us improve and maintain our premium standards.

04. Wait for Instructions

Our team will review your request and send a pre-paid printable shipping label along with tailored packaging guidelines within 24 hours.

05. Send Item Back

Pack your items carefully in their original box, affix the label, and drop the parcel off at your nearest shipping carrier location.

Return Shipping Policy

At CozyPuppies, we believe in complete transparency. We strive to make returns as simple and stress-free as possible, ensuring a reliable and trustworthy experience for you and your pup.

COZYPUPPIES RESPONSIBILITY

Damaged, Defective, or Sizing Issues

If your product arrives damaged, has a manufacturing defect, or if we sent you the wrong size, CozyPuppies takes full responsibility. We will cover 100% of the return shipping costs and email you a pre-paid printable shipping label instantly.

CUSTOMER RESPONSIBILITY

Standard Change of Mind Returns

For standard change-of-mind returns, return shipping costs are the customer's responsibility. A flat-rate shipping fee of $7.50 will be deducted from your final refund. Alternatively, you can opt for store credit and we will waive this return shipping fee entirely.

Need assistance with a return? Our support team is here to guide you.

Start Your Return Process

Damaged, Defective, or Incorrect Items

We take the utmost care in preparing and wrapping your cozy selections. However, should your order arrive damaged, defective, or incorrect, please reach out to our team immediately so we can quickly arrange a replacement or resolve the issue.

  • Inspect your order thoroughly upon delivery.
  • Contact us promptly (within 48 hours of receipt).
  • Include clear photographs of the items and packaging.
Submit a Photo Claim

Refunds & Method

We want your journey with us to be as cozy and stress-free as your puppy's afternoon nap. Here is a clear, transparent breakdown of how we handle return processing and bank timelines.

Cozy sleeping puppy under a warm blanket

Processing Timeframe

Once our team reviews and approves your return, the refund is initiated immediately. Please allow up to [Insert Timeframe] for our team to complete the internal verification and trigger the release of funds.

Original Payment Method Only

To protect our community and prevent fraud, all funds are returned exclusively to the payment method used during checkout (e.g., your original credit card, bank account, or digital wallet). We cannot divert funds to alternative cards.

Bank Processing Timelines

After we issue your refund, your bank or financial institution takes over. Depending on their internal processing standards, it may take standard business days for the transaction to post to your statement.

  • Automatic email notification upon refund authorization
  • Fully secure SSL certified transaction routing
RETURNING WITH CARE

Exchanges & Replacements

Exchanges & replacements are fully available within 14 days of delivery.

We want to ensure your pup's ultimate cozy experience. If a size, texture, or fit isn't absolutely perfect, we make trades effortless. All care items must remain unwashed and in pristine, puppy-safe condition to be eligible for standard exchange.

Start Free Exchange

How to Proceed

  • Log into your customer portal with your order details
  • Select the item you wish to swap and designate your ideal choice
  • Print your complimentary prepaid label and pack securely
  • Replacements are shipped within 24 hours of package transit scan

Policy & Guidelines

Order Cancellations

We understand that plans can change. You may cancel your order at any time before it has been processed and prepared for shipping from our warm, cozy warehouse. Once our team has processed your order, we are unfortunately unable to cancel or redirect it. We kindly request that you review all shipping and product selections carefully before completing your purchase.

  • Cancellations permitted before shipping has begun.
  • Non-reversible once the package is processed.

Sale Items & Contact Us

Discount & Sale Policy

All cozy items purchased on sale, clearance, or during promotional events are considered final sale. To ensure the absolute highest standards of hygiene and comfort for all our furry guests, these discounted products cannot be returned, exchanged, or refunded unless they arrive damaged or defective. We appreciate your loving understanding as we maintain the ultimate coziness for every pup!

Have Questions?

Our dedicated pup-loving support team is always on hand to help guide your selections or answer policy questions.

Contact Support