Find clear, helpful answers to common inquiries about our premium organic beds, tailored order tracking, luxury accessories, and soft delivery timelines. We are dedicated to ensuring a seamless experience for you and your beloved puppy.
Simply browse our collection of premium cozy puppy beds and accessories, select your desired items, add them to your cart, and proceed to our secure checkout.
Can I place an order without creating an account?
Yes, you can check out as a guest. However, creating an account allows you to track your order history and save your shipping preferences for next time.
How do I know if my order was successfully placed?
Once your order is submitted, you will immediately receive an order confirmation email containing your order number and invoice details.
Can I change my order after placing it?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement, and we will do our best to accommodate changes.
Can I cancel my order?
You can cancel your order within 60 minutes of placing it. After this window, the order may have already been dispatched, in which case you can initiate a standard return.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for a seamless and secure checkout experience.
When will my payment be processed?
Your payment method will be charged at the moment the order is successfully placed and confirmed.
How can I contact CozyPuppies about my order?
You can reach our dedicated support team via our contact page, live chat, or by emailing support@cozypuppies.com. We typically respond within 24 hours.
Shipping & Delivery
Where does CozyPuppies ship?
We lovingly ship to all 50 US states, including APO/FPO addresses and PO Boxes. Every package is carefully prepared to ensure safe travels to your doorstep.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days, depending on your location. Express shipping options are available at checkout if your puppy is eagerly waiting!
How long does order processing take?
Orders are processed within 1 to 2 business days. Orders placed over the weekend or on public holidays will begin processing on the following business day.
How much does shipping cost?
We offer free standard shipping on all orders over $49. For orders under $49, standard shipping is a warm flat rate of $4.95. Premium express rates are calculated dynamically at checkout.
How can I track my order?
As soon as your package is scanned by our carrier, we will email you a shipping confirmation containing a dedicated tracking link. You can also view this in your CozyPuppies account.
What should I do if my tracking information has not updated?
It can take 24 to 48 hours for carriers to scan packages and update their systems. If your tracking page is still blank after 3 business days, reach out to us and we will look into it.
What should I do if my package is delayed?
Weather, high package volumes, or holiday bottlenecks can occasionally slow things down. We ask for your cozy patience, but if your package remains stagnant for over 7 business days, we'll gladly step in.
What should I do if my package says delivered but I cannot find it?
First, double-check your porch, mailbox, and ask neighbors. Carriers sometimes scan packages as 'delivered' early when they are nearby. If it still hasn't arrived 36 hours post-delivery notice, email us.
What happens if I entered the wrong shipping address?
Please contact us immediately. If your order has not been dispatched yet, we can easily change the address. Once the package has been handed over to the carrier, we are unfortunately unable to redirect it.
Do you offer international shipping?
At this moment we only ship within the United States. However, we are exploring warm-hearted ways to share the CozyPuppies experience with global friends very soon!
We offer a 30-day premium return policy on all unused, pristine items in their original packaging. We want both you and your beloved puppy to be completely pleased with your purchase.
How do I request a return?
To request a return, simply log into your personal customer account, navigate to your order history, and click 'Request Return'. Alternatively, you can contact our warm customer support concierge directly.
How long do I have to return an item?
You have exactly 30 calendar days from the date of package delivery to initiate a request and dispatch your return items back to our boutique studio.
What condition must an item be in to qualify for a return?
All items must be returned in their original condition: unwashed, completely hair-free, with all designer tags and premium packaging completely intact.
Are there products that cannot be returned?
Yes, customized beds or monogrammed accessories, opened wellness supplements or treats, and final sale items are exempt from returns due to safety, health, and hygiene standards.
Who pays for return shipping?
For your utmost convenience, we provide a pre-paid return courier label. A nominal return shipping fee of $10 will be deducted from your final refund credit.
When will I receive my refund?
Once our warehouse receives and inspects your returned package, we will process your refund instantly. Please allow 5 to 7 business days for the credit to appear on your original payment card.
What should I do if I receive a damaged item?
We are deeply sorry if an item arrives imperfect. Please document any package damage with photos and contact our concierge within 48 hours; we will dispatch a replacement immediately.
What should I do if I receive the wrong item?
If you receive an incorrect item, please notify us immediately. We will rush ship the correct item to you and provide a pre-paid shipping label to return the incorrect one.
Do you offer exchanges or replacements?
Absolutely. If you require a different size or alternative design style, simply select the exchange option in our returns portal to reserve your replacement piece instantly.
Find the perfect fit and care guidelines for your companion's everyday luxury items.
How do I choose the right dog bed size?
We recommend measuring your dog from the tip of the nose to the base of the tail while they are resting, then adding 6 to 8 inches to determine the minimum bed length. If your companion prefers to stretch out completely, opt for our rectangular orthopedic mattresses; for those who love to curl up, our bolster nest beds offer perfect security.
How do I measure my dog for clothing?
To ensure a refined fit, measure your dog's chest at the widest point (right behind the front legs), the neck circumference, and the length of the back from the base of the neck to the beginning of the tail. Keep a fabric tape measure comfortably snug, allowing two fingers of breathing room.
What if my dog is between two sizes?
If your pet falls perfectly between two sizes, we always advise selecting the larger size. This ensures absolute comfort, unrestrained freedom of movement, and a sophisticated silhouette that looks effortlessly natural.
How should I measure my dog correctly?
Ensure your dog is standing squarely on all four paws on a flat, even surface while measuring. Measuring while they are sitting or lying down will distort their natural proportions, leading to inaccurate sizing.
How do I know which type of dog bed is right for my dog?
Observe your dog's sleeping habits. Sprawlers who extend fully thrive on open, flat orthopedic mattresses. Burrowers and dogs who seek security prefer bolstered beds, which also double as a premium, supportive chin rest.
How should I clean and care for my dog's products?
Our covers are designed with high-grade, premium zippers for easy removal. We recommend machine washing covers on a gentle, cold cycle with a mild, eco-friendly detergent, then laying flat to air dry to maintain the fiber integrity.
Where can I find product-specific care instructions?
Every bespoke piece features a dedicated care label sewn inside the cover. Additionally, complete wash guides and material care rituals can be discovered on the corresponding product page online.
CUSTOMER SUPPORT
Account & Website
How do I create a CozyPuppies account?
Creating an account is simple and secure. Click on the profile icon in the top right corner of our website, select 'Create Account', and fill in your details. You'll receive a confirmation email shortly after to verify your identity.
How do I reset my password?
If you've forgotten your password, navigate to the Login page and click 'Forgot Password'. Enter your registered email address, and we will automatically send you a secure, time-sensitive link to safely reset it.
How can I update my account information?
To update your personal details, billing or shipping addresses, and communication preferences, log into your account dashboard. Select 'Account Details' or 'Addresses' to make updates and save your changes seamlessly.
How can I view my previous orders?
Your order history is securely stored in your personal profile. Log in to your CozyPuppies account, then click on the 'My Orders' tab. You'll be able to view tracking numbers, receipts, and order statuses instantly.
How can I contact customer support?
We are here for you. You can reach out to our dedicated support family via our contact form, live chat option, or directly by emailing support@cozypuppies.com. We aim to reply to all queries within 24 business hours.
What should I do if I experience a problem while checking out?
If you experience any difficulties during checkout, please ensure that your billing address matches your payment card exactly. Clearing your browser cache or switching to another browser often resolves temporary gateway blockages. If the problem persists, reach out directly so we can process your order safely.
Common Inquiries
General Questions
Everything you need to know about CozyPuppies products, support, and boutique policies crafted for absolute peace of mind.
What is CozyPuppies?
CozyPuppies is a premium, design-forward boutique offering luxurious comfort essentials for dogs. We believe that your companion's resting space should complement your home's aesthetic, so we craft elegant beds, organic blankets, and high-end accessories. Learn more about our story on our About Us page.
How can I contact CozyPuppies?
We would love to help you and your puppy! You can reach our boutique concierge team via email at hello@cozypuppies.com or fill out our online inquiry form on the Contact Us page. Our team typically replies within 24 hours.
Where can I find your Privacy Policy?
Your privacy and security are highly important to us. For comprehensive details on how we safeguard, store, and utilize your personal information, please visit our dedicated Privacy Policy.
Where can I find your Terms of Service?
By interacting with our platform and acquiring our boutique dog products, you agree to comply with our commercial terms. You can review all responsibilities and agreement details inside our official Terms of Service.
Where can I find your Shipping Policy?
We ship our premium dog lifestyle collections with insured, carbon-neutral carriers. To see shipping timelines, rates, and tracking features, read through our Shipping Policy page.
Where can I find your Returns & Refunds Policy?
We want you and your dog to be completely satisfied. If a product does not meet expectations, we accept eligible returns within 30 days of shipment. View return instructions on our Returns & Refunds Policy.
STILL HAVE QUESTIONS?
We're Here to Help
Whether you are wondering about our cozy puppy care routines, premium organic nutrition standards, or need warm guidance with your adoption journey—our dedicated support family is always just a message away.
